FAQ

WHEN WILL MY ORDER SHIP? HOW LONG WILL IT TAKE?

US order can be expected to arrive within 7 – 10 business days. International orders will arrive within 14 – 17 days. We have additional shipping options at checkout as well!

CAN I CANCEL MY ORDER / RETURN MY ORDER?

Of course! You can cancel your order up to 24 hours after purchase. Our #1 priority is your happiness. Each order can be returned within 30 days with our simple process. Simply email lexilene.contact@gmail.com with your return request. Following this step, ship the returned item to the address provided via email. Once we receive the tracking number for the returning shipment, you will be refunded for your order.

DO YOU CREATE CUSTOM DESIGNS?

We offer customized product pieces upon request and availability! If you’re interested, please get in touch to discuss how we can create a custom piece that reflects you!

DO YOUR PIECES COME READY TO USE?

Yes! Each product piece comes ready to use upon arrival!

WHO CAN I CONTACT FOR OTHER QUESTIONS?

For other questions please email lexilene.contact@gmail.com